What to Expect

Understanding Your Needs

Starts with an open door

Everyone is welcome at The Mental Health Center of Greater Manchester. Whatever brings you through our door, we will do everything we can to understand and support you through your mental health challenge.

SCHEDULING PROCESS

Upon connecting with our scheduling department, a skilled group of mental health professionals will evaluate your specific needs and will help connect you with the appropriate treatment. You will then be referred to specific program in our system of care.

INTAKE PROCESS

We work with you to determine an appropriate diagnosis and initial treatment plan. We will help you understand your diagnosis so you can begin the care and treatment that will put you on a path to mental wellness.

TREATMENT PROCESS

We will continue to address the issues that are specific to your situation and monitor your care and treatment plan toward your path to your recovery.

How to Get Help

Scheduling an Appointment

We know that scheduling an appointment can sometimes be the hardest step in seeking help for a mental illness, but once you contact us, we make every effort to give you a positive, helpful experience.

Call (603) 668-4111 between 8:30am and 5pm Monday-Friday and click option #4 for the Scheduling Office.

An intake specialist will gather information from you and schedule an appointment with the therapist best suited for your particular needs. If you are calling for an adult friend or family member, have that person with you so we can also speak with them.

When You Arrive

Intake & Assessment

We want to understand everything about what brought you to seek mental health treatment, which is why our intake process could last an hour or more. You will meet with us to discuss your health history, demographic information, as well as why you’re seeking help. After an initial assessment is made, we will work with you to develop a treatment plan that will meet your needs and support your recovery.

Who You'll Meet

Our Support Staff

Having a mental illness can make you feel misunderstood or like you’re alone in the struggle. Walking through the doors of The Mental Health Center is where those feelings can come to an end. Our support staff are here to answer questions, help with paperwork and connect you to the professional staff you will be seeing.

What You Should Know

Commonly-Asked Questions

These are some of the questions our clients ask most frequently about our practice, our approach, and our process.

Our goal is to enable you to feel better as soon as possible, and the process is different for everyone. The frequency of therapy appointments varies depending on your diagnosis. For some, the treatment plan includes visits with one of our psychiatrists or nurse practitioners who may prescribe medications to manage symptoms and enhance recovery.

We believe it is important to continue seeing the same therapist you saw on your first visit. If a different therapist or program is better suited to your needs, we make the appropriate changes and make the transition from one service to another as easy as possible.

We have staff on call 24 hours a day to help in managing a crisis or emergency.  For a quick and seamless response simply call (800) 688-3544 and a mental health clinician will assist you in accessing the care you need.  This may include sending a mental health clinician and peer support/recovery coach directly to the person(s) experiencing a crisis and if needed, arranging for you to be seen by Emergency and Interim Care Services at our 401 Cypress St. location, Catholic Medical Center or Elliot Hospital. For life threatening emergencies call 911.

Nearly all the services we offer are covered by health insurance. We have contracts with most area health insurance plans, including Medicaid and Medicare. We will explain any co-pays, deductibles, or other costs to you for which you may be responsible.

We do offer a sliding fee scale based on income and family size for most fees not covered by insurance. If the reduced fee is still too burdensome, our business office staff will examine your finances and work with you to develop a reasonable payment plan. Above all else, we want to help you get better regardless of your financial situation.

There are very strict laws and regulations in place to protect the privacy of health care information. We uphold and adhere to those standards.

Resist the temptation to advise or lecture. Instead, in a supportive manner, mention your concern and desire to help. If he/she responds positively, tell them you are happy to listen, but the most effective thing you can do is to help them connect with a highly-trained professional. Then, offer to assist him/her in calling us at (603) 668-4111 (option 4) to speak with the Scheduling Department to help assess the level of need and determine where the person can best be served within our agency. If you are concerned that this person may harm him/herself, call us for advice or, if necessary, call 911.

You should call (603) 668-4111 (option 4) and ask for information about our programming.

Explore our website or contact our Community Relations Department at (603) 206-8563 to request descriptive materials. Our Scheduling Office is also very well-informed about our programs and services.

Explore our website or contact our Marketing Office at 603-668-4111 to request descriptive materials. Our Scheduling Office is also very well-informed about our programs and services.